sandy is showing us the drill. traveling widely taking a carry on with the must have items. earlier this year, on a trip to italy, things got off to a rocky start for sandy and her husband. >> they're told on the plane before we got on the plane that the overhead bins were full. check your carry on. which is what we did. >> then, what happened? >> then, we got to rome exit wasn't there. >> took took insights and sounds of italy. they bought new. luggage arrived they went to pick it up. >> we had to go to naples, pick it up. and that was probably an hour ride on the bus. and then, we had to take a cab from the airport to the train station where we were going to roevm -- rome. >> sandy put in a claim for cost. >> under wear, pajamas, a sweater, jacket, then we had to$1b+Ñ buy a bus ticket to the naples airport then cab fare to the train station. >> what did she bill the airline? less than 70s itdz can't come, so i decided okay. 7 on your side is going to be my way of getting the money back. soy did contact 7 on your side. and was called back. he contacted the airlines and i g